Posted 9th November 2017
Outstanding - that's the rating that was given to the Caring aspect of the service delivered by Respectful Care’s Nottingham North branch following its Care Quality Commission (CQC) inspection.
Respectful Care, which provides domiciliary care to support people in their own homes, has five branches, including the Nottingham North office in Arnold.
The CQC inspector visited the branch in August, looking at what the branch does, talking to staff and getting information and views from clients.
And in the report that followed the inspection, Caring was rated as Outstanding, and the remaining categories of Safe, Effective, Responsive and Well-led all gained a Good mark.
Karl Overton, who is managing director of the branch, said: "For a branch that is just two years old, this is a proud moment. We’re already hitting the high standards that we set out to achieve."
Respectful Care CEO and Co-Founder Scott Marsh said: "This is fantastic news for the branch and the Respectful Care family.
"Karl and his professional team have raised the bar and we are incredibly proud of what they have achieved."
Scott adds that in discussions with the inspector, the inspector was overwhelmed with how good the service was, given that the branch is relatively new.
The inspector told him that inspecting the branch was "like a breath of fresh air" and that it had done "phenomenally well".
There were many highlights in the report, including this comment: "People found the care staff to be kind, and caring; they understood their needs and listened to and acted upon their views. There was a strong emphasis on ensuring that people were always treated with dignity and respect."
Respectful Care was founded in Mansfield Woodhouse, Nottinghamshire, and now also has branches in West Bridgford, Chesterfield and Rotherham.