Posted 5th October 2015
Respectful Care has celebrated two years in business by embarking on further growth and expansion.
The domiciliary care provider, based at Park Road Business Place, has opened a new branch in Nottingham - little more than two years since starting life in its co-founder's dining room.
It marks a "remarkable" rise for the business, which provides personalised home care to elderly and vulnerable clients across Mansfield, Ashfield and surrounding areas.
Launched in September 2013 by business partners Mark Docherty (40) and Scott Marsh (33), the company has gone from employing three members of staff to more than 50 - delivering 1,200 hours of in-home care and support to almost 100 clients per week.
Now, following sustained growth and growing demand for its services, the firm has launched Respectful Care Nottingham North to serve clients in areas including Arnold, Carlton, Bulwell, Bestwood Village, Hucknall, Linby, Papplewick, Giltbrook and Kimberly.
The franchise is headed-up by Mansfield man Karl Overton - a former police detective and childhood friend of Mr Docherty's - and registered care manager Sally Wells, who has more than 12 years' experience in the industry.
After retiring from Nottinghamshire Police last year following 20 years’ service, Mr Overton (40) spent seven months working with Mr Docherty and Mr Marsh voluntarily to gain an in-depth knowledge and understanding of the care sector - speaking to service-providers, care professionals and clients, as well as conducting his own exhaustive research.
Determined to repeat the success of its parent company, the ambitious father-of-two has ploughed his life savings into launching the new branch at The Old School Business Centre, in Church Drive, Arnold.
"I have family and friends that work in the care sector, so I already knew quite a bit about the industry," said managing director Mr Overton.
"However, the more I researched it, the more I felt I had a major contribution to make. Like Mark and Scott, my aim is to make a positive difference to the lives of our clients and those we employ."
"I'm certainly not in it for the money. It's about making sure the people who rely on our services - elderly and vulnerable adults - get the right individuals coming through their door."
Mr Overton is repeating the Mansfield Woodhouse branch's training partnership with West Nottinghamshire College, which helps people re-train for careers in the industry through pre-employment workshops and level 2 apprenticeships in health and social care.
He said: "It's a fantastic partnership and is something I'm keen to continue. Domiciliary care is an incredibly rewarding career. By working with the college, we recruit the right people and train them to a very high level, which benefits both them and our clients."
Company founders Mr Docherty and Mr Marsh launched Respectful Care in a bid to help drive-up standards throughout the industry after hearing about examples of poor care and staff not being valued by their employers.
They spent the first three months working out of the dining room of Mr Docherty's family home before officially launching at Park Road Business Place - moving to larger offices within the same building just six months later due to its fast growth.
Since then, the company - which reached the finals of this year's Mansfield 2020 Business Awards - has become one of the area's largest domiciliary care providers.
Mr Docherty, from Mansfield, said: "I'm amazed at how quickly the business has grown. It really has been a remarkable two years. Opening a new franchise seemed like the natural progression."
Mr Marsh, from Sutton-in-Ashfield, said: "With Karl and Sally on board, I'm confident we can look forward to an even more exciting future."