Rated Overall Outstanding

The boss of an “Outstanding” Nottinghamshire home care agency says they want to treat “people like their family” as inspectors heaped praise on staff.

Respectful Care is a private home service looking after adults with personal care needs.

The agency employs around 50 staff and looks after around 100 clients across north Nottingham.

It was rated ‘OUTSTANDING’ for the first time by the Care Quality Commission in May.

It provides help with tasks related to personal hygiene and eating.

The CQC report, after inspectors visited in February, said “People were cared for by staff who were kind, caring, empathetic and compassionate.

“They regularly exceeded expectations providing people with an exceptionally caring service.

“There was an excellent awareness of equality and diversity legislation and this was implemented across the provider’s service supporting people and the staff who cared for them.

“Staff worked hard to ensure people lad fulfilling lives with many expectations to help them achieve their goals.

“Innovative methods have been used to include people in the planning of their care and support.”

Clients were provided with methods to make decisions about their lives.

The service was rated ‘OUTSTANDING’ for how caring, well-led, and responsive it is and ‘good’ for safety and effectiveness.

“People told us, staff, always acted on their views and people felt fully involved with all decisions about their care.” the report added.

“People and staff have formed meaningful and respectful relationships and people praised the consistently sensitive and caring approach of staff during personal care.

“Independent advocates had been used to support people with making decisions.

“This helped ensure people did not experience discrimination. People’s diverse needs were considered when care and support was planned for them.”

Managing Director Karl Overton said: “We are absolutely delighted. We’ve been working towards this for many years. It’s rare for companies to get this accolade, so we’re really proud.

“I’d like to put it down to the hard work and dedication of the team. We have a strict recruitment process so we are getting the best people in.

“We want to treat our clients like they are our family members, like they are our loved ones.”

Karl added that coronavirus had been a ‘significant challenge but staff had followed guidance.

“We still have an incredibly important job to do, now so more than ever,” he added.